Direct support —
from our development team.
With an active Support and Update Service you can reach our development team Mon–Thu 8:00–17:00 and Fri 8:00–14:00 (Service Terms). During evaluation we are happy to help as far as we can.
If needed, we arrange remote support with you via TeamViewer or a remote maintenance solution approved by us (Service Terms, clause 2.1.1).
Bridge days and company shutdown
On public holidays, bridge days and during the annual company shutdown, the Support and Update Service is not regularly available. As a rule, we announce the dates here at least four weeks in advance (Service Terms, clause 3.1).
- Company shutdown: December 24, 2026 to January 8, 2027 inclusive
- Bridge day: Friday, May 7, 2027 (after Ascension Day)
- Bridge day: Friday, May 28, 2027 (after Corpus Christi)
Award-winning service — not our own claim, but externally confirmed.
The HIPE Award (High Performance Award) honors companies that demonstrate above-average service quality in independent customer surveys. For us, it's external confirmation of what our customers tell us anyway — and the benchmark we set ourselves for every request.
Sometimes the answer is already there.
A lot can be looked up directly — and sometimes the solution is found faster than the request is written.
Complete product documentation for Codabix, the OPC UA SDK and the LINK SDKs — with search, API reference and practical examples.
What helps us respond faster
With the following context we can skip the first follow-up question — the more complete, the more direct our answer:
- Product and edition
- Version of the software
- Serial number if available
- Description of the behavior
- Reproduction steps if known
- Logs or screenshots
Still evaluating and don't have a serial number? Write to us anyway — during the eval phase it's not required.
