Frequently asked questions.
Answers to the questions we're asked most often — about ordering, licenses, support, and anything else you'd like to know from us.
Ordering & payment
How to order from us, which payment methods we offer, and what you should know about delivery.
Which payment methods do you offer?
You can pay us in three ways:
- Bank transfer — the classic option. You'll receive our invoice with all the necessary details.
- PayPal — once the invoice is issued, we'll send you a payment link.
- Credit card — here too, you'll receive a payment link once the invoice is issued.
For international orders outside the DACH region, delivery is usually made after payment is received.
How are licenses delivered?
Once the order has been processed, the developer named on the invoice receives the license by email. This email contains:
- a download link for the software
- the passwords needed for access
- a guide on how to use it
For customers outside the DACH region, delivery is made after payment is received.
How long is the download link in the license email valid?
The download link is valid for three months. If you need the link after it expires, we'll generate a new one for you at any time — just send us a short email at sales@traeger.de.
Are volume discounts available?
Yes, volume discounts are available. The exact terms depend on the product and the quantity. Get in touch with our sales team — we'll be happy to tell you the terms that fit your case: sales@traeger.de.
What happens if the machine code is still missing when I place an order?
No problem. We process your order as usual and issue the invoice. As soon as you send us the machine code, we deliver the license by email. So you can order without having the code to hand right away.
Licenses & license keys
How our license models work, what demo licenses look like, and what you should know about license terms.
What limitations do the demo versions I can download have?
Our demo licenses have a runtime of 30 minutes per program start. After that, simply restarting the application lets you keep working.
One exception is Codabix: on Windows, you can test the software fully for 28 days; on other operating systems (e.g. Linux), execution is limited to 3 hours per start.
If you need longer tests, we're happy to issue you an evaluation license key (see the next question).
Can I get a longer demo license for extensive testing?
Yes. We'll issue you an evaluation license key that is valid for 14 or 30 days, depending on your needs. For this, we only need:
- your full company address
- your contact details as a prospective customer
The key is delivered by email. To request one, write to us at sales@traeger.de.
Can I also get a 30-day demo license a second time?
Usually, yes. Issuing multiple licenses is generally possible, but any further extensions beyond the second time are reviewed on a case-by-case basis.
What are the license terms?
The License Terms for each product are available at www.traeger.de/en/license. They are displayed during the ordering process and you receive them as a PDF with the confirmation of receipt. We are also happy to send them to you in advance – just send a short request to sales@traeger.de.
What's the difference between a lifetime license and the subscription model for the .NET SDKs?
Both models have their strengths — the choice depends on what fits your project.
With the subscription model, license and support are included together. Over the term, the subscription is often cheaper than annual support renewals of a lifetime license. Concrete advantages:
- With the OPC UA SDK, you receive additional features (e.g. the OPC UA Companion Essentials Bundle) free of charge in the subscription.
- You lock in the price for 3 or 5 years (depending on your individual offer).
- Renewal happens automatically — so less administrative effort for you.
- Support and update service are included.
The lifetime license is a one-time purchase and suits projects with a long service life where you want to manage maintenance yourself in a targeted way.
We're glad to work out which model is right for you in a short conversation — write to us at sales@traeger.de. You'll also find more details on the license models on our license overview page.
Support contracts & updates
How our support contract works, what benefits you get, and how a renewal works.
What benefits do I get with an active support contract?
With an active support contract, you enjoy the following services:
- Free support by phone, email, or TeamViewer — directly from our developers.
- Access to all new versions released during your contract term.
- Free re-issue of your machine-bound license whenever the machine code changes (e.g. after a hardware change).
The support contract is the most straightforward way to keep your software up to date and ready to use over the long term.
When does the support contract start?
The support contract does not start from the date of purchase, but from the date the license is delivered — that is, the day we sent you the license by email.
This is especially relevant if you pay in advance or provide the machine code only after ordering — so you don't lose any contract term just because processing takes a little longer.
How does the Support and Update Service renew?
Perpetual license:
- The perpetual license includes 12 months of Support and Update Service.
- Thereafter, the service renews automatically for one year at a time at the then applicable price (currently 25 % of the license price) unless terminated in text form at least one month before expiry.
- After an interruption, you can reinstate the service within two years against a reinstatement fee (currently 40 % or 80 % of the license price); after that, a new license must be purchased.
Subscription license: Support and updates are included for the entire subscription.
All conditions are listed on the license models page.
How much does a support renewal cost?
A renewal costs the then applicable price, currently 25 % of the license price per year. All conditions are listed on the license models page, or you can ask us directly: sales@traeger.de.
For multi-year orders, we offer loyalty discounts. Get in touch about your specific situation.
Changes, upgrades & special cases
What to do in the event of hardware changes, developer changes, or license upgrades.
What happens with a machine-bound license if the computer fails or is replaced?
We re-issue the license and send it to you by email.
With an active support contract, the re-issue is free of charge. Without an active support contract, a fee applies — we'll discuss the exact terms with you directly: sales@traeger.de.
Please note: re-issues are made within the scope of normal hardware changes. In the case of repeated requests in quick succession, we review the individual case — feel free to get in touch.
What if the registered developer of a single-developer license leaves the company?
The license can be transferred to another developer. All we need for this are the new developer's contact details — name, email address, and phone number. We handle the transfer itself promptly and without fuss.
How can I upgrade an existing license to cover more developers?
An upgrade of your existing license is possible at any time — for example, from a single-developer to a branch license.
Depending on how much time has passed between the original purchase and the upgrade, the amount already paid can be credited proportionally toward the upgrade. Just get in touch: sales@traeger.de.
What do I need to keep in mind after a license upgrade?
After an upgrade, all you have to do is apply the new license key. All your previous settings, configurations, and data for your license are preserved — nothing is lost.
Company & contact
How and when to best reach us, and how we generally handle inquiries.
What are your business hours?
You can reach us:
- Monday to Thursday: 08:00 – 17:00 CET
- Friday: 08:00 – 14:00 CET
Outside these hours, you can reach us via our call center, which takes your message and forwards it to us. We generally handle support inquiries during service hours — but on request, we can also find a solution outside them.
How do I reach the right contact?
So you get the right help quickly, we have clear points of contact:
- General inquiries: info@traeger.de or +49 961 48 23 0-0
- Quotes and orders: sales@traeger.de
- Technical support: support@traeger.de or +49 961 48 23 0-21
What do TLX, TNX and TR1K6 stand for?
The product codes of our LINK SDKs are constructed, not random:
- TLX — Traeger Logic Exchange: the SDK for SIMATIC S7 controllers
- TNX — Traeger Numeric Exchange: the SDK for SINUMERIK CNC controls
- TR1K6 — Traeger RFC 1006: "1K6" is engineering notation for 1006 — the SDK speaks the open RFC 1006 (ISO-on-TCP) protocol
The "-S" suffix stands for Siemens, the SDK's target platform. LINK is the product family name: driver software that creates the link between a controller and PC or IT systems.
Where can I find the technical documentation for your products?
You'll find our complete product documentation at docs.traeger.de — where all the manuals, guides, and technical references are brought together in one place.
Are you interested in cooperations or partnerships?
Yes, very much so. We're always open to a conversation — whether about technical cooperations, partnerships, or other forms of collaboration.
You'll find an overview of our existing partners and the partnership models we offer on the Partners & Network page. For a first conversation, you can reach us at sales@traeger.de.
Your question isn't here?
Write to us or give us a call. We'll take care of your request personally — and usually within a few hours.
